Own the vision, strategy, and roadmap for Matrix42's platform experiences — the foundation that powers every Matrix42 product across Service management, Asset management, Endpoint management, and more. This is a high-ownership role that shapes how admins configure, developers extend, and end users interact with the platform, and how AI agents operate inside it.
Senior Product Manager — Platform Experiences
Remote (Deutschland), Remote (Romania), Remote Finland, Remote Poland
Full-time
Permanent employee
Your mission
Your profile
What you'll do
- Own the platform toolkit end-to-end: dashboards, reports, layouts, components, service desk experiences, and the workflow designer that powers connected workflows across products
- Sharpen the connected workflows concept — how workflows span multiple products, systems, and personas, and how they compose into reusable, packaged solutions
- Drive the extensibility model: APIs, integrations, and how partners and customers extend the platform to fit their environment
- Shape AI as an active layer in the platform — agentic workflows that configure, orchestrate, and reason across the environment, not just assist users at the edges
- Serve three distinct personas well:
- End users consuming self-service experiences and interacting with services
- Admins and configurators building workflows, dashboards, and services without specialist support
- Developers and builders extending the platform through APIs, integrations, and custom logic
- Enable the platform to power all Matrix42 product lines with a coherent, opinionated experience
- Partner with product experience, engineering, and adjacent product teams that consume the platform
- Define success metrics around adoption, configurability, time-to-value, and platform stickiness across all persona layers
- Engage directly with enterprise customers, partners, and internal stakeholders to shape the roadmap
- Product management experience in enterprise SaaS, ideally on a platform or horizontal capability team
- Track record designing for multiple personas — end user, admin, and developer — as distinct users with distinct needs
- Strong understanding of configurable platforms, low-code/no-code patterns, workflow designers, and component-based product design
- Experience with platform extensibility: APIs, integrations, and third-party ecosystems
- Practical exposure to agentic AI or AI-driven workflow orchestration — how AI agents can operate inside a platform, not just alongside it
- UX-oriented mindset with a track record of close collaboration with design
- Ability to communicate across C-level, sales, and engineering stakeholders
- Comfort balancing needs of multiple internal product teams and external customers
Why us?
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.
Our Benefits
We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.
Your contact person
Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Yuliia Borodatova.
We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.
Über uns
Unsere Ambition ist es, die erste Wahl in Europa für Service Management zu sein!
Mit unserer Plattform können Kunden IT- und Geschäftsprozesse, Assets, Endgeräte und Identitäten effizient verwalten, um Produktivität, Agilität, Sicherheit und das Mitarbeitererlebnis zu verbessern. Durch die Bereitstellung digitaler Arbeitsumgebungen und IT-Self-Service mit ganzheitlicher Integration und automatisierten Prozessen digitalisieren und automatisieren wir die täglichen Aufgaben unserer Kunden.
Werde Teil unseres vielfältigen Teams von 600 Fachkräften in ganz Europa! Unsere Unternehmenskultur basiert auf starken Werten, wobei der Erfolg unserer Kunden oberste Priorität hat. Wir unterstützen dein persönliches und berufliches Wachstum und helfen dir, dein volles Potenzial durch individuelle Ziele zu erreichen. Begleite uns auf einer Reise, auf der du dich sowohl beruflich als auch persönlich weiterentwickeln kannst.
Wir setzen auf ein inklusives und vielfältiges Arbeitsumfeld und begrüßen Bewerbungen aller Personen, unabhängig von Geschlecht, Alter, Behinderung, ethnischer oder sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung oder Identität.