Reporting to the CTO, the VP Cloud serves as the senior technology leader for cloud architecture, cloud operations, platform reliability, infrastructure modernization, and cloud financial discipline. The role partners closely with Product Management, Engineering, Enterprise Architecture, Information Security, Finance, Customer Success, Support, and Technology Leadership to ensure product and infrastructure decisions are technically sound, operationally sustainable, commercially informed, and aligned with Matrix42’s long-term platform strategy.
The VP Cloud provides thought leadership and practical guidance on how products and underlying cloud infrastructure should be designed, built, deployed, and operated. This includes evaluating and adopting modern cloud-native technologies, enabling AI-ready platform capabilities, improving automation and operational efficiency, and ensuring that cloud architecture choices support innovation while maintaining strong reliability, security, compliance, and margin-aware cost structures.
The VP Cloud does not own product P&L, but is accountable for ensuring that cloud architecture, platform operations, infrastructure choices, and cost-management practices support established goals. The role is expected to establish clear standards, governance, metrics, and execution discipline across cloud environments so that Company X can deliver trusted, high-performing cloud services at scale.
The VP Cloud also advances Matrix42’s Cloud Your Way vision by enabling flexible deployment models across public cloud SaaS, private cloud, sovereign and country-specific data residency, and customer data center deployments. The role ensures these models are delivered through consistent architectural standards and operational controls without compromising resilience, security, compliance, customer trust, or operational excellence.
Key Responsibilities
Cloud Operations Leadership
- Develop and execute the enterprise cloud operations strategy aligned with business and technology objectives.
- Lead 24x7 cloud operations supporting production environments across public, private, and hybrid cloud platforms.
- Establish operational standards that maximize availability, resiliency, performance, and customer satisfaction.
- Drive operational maturity through automation, self-healing capabilities, and standardized operational practices.
- Participate as a strategic stakeholder in cloud architecture reviews, governance boards, and technology planning sessions.
- Evaluate proposed cloud architectures for operational readiness, scalability, resilience, maintainability, recoverability, monitoring, and supportability.
- Provide operational guidance and recommendations that influence cloud architectural decisions affecting production environments.
- Partner with Cloud Architecture and Engineering teams to ensure new platforms and services meet operational standards before production deployment.
- Champion operational design principles including observability, automation, resiliency, fault tolerance, disaster recovery, and operational simplicity.
- Collaborate in developing cloud reference architectures, operational standards, and infrastructure patterns that improve long-term operational effectiveness.
- Own enterprise service availability, reliability, incident management, and operational performance.
- Establish and monitor SLAs, SLOs, and operational KPIs.
- Lead major incident response, post-incident reviews, and continuous improvement initiatives.
- Ensure effective monitoring, alerting, logging, and observability across cloud environments.
- Oversee cloud infrastructure operations including compute, storage, networking, identity, platform services, Kubernetes, and related cloud technologies.
- Ensure effective capacity planning, lifecycle management, and operational readiness.
- Drive infrastructure-as-code, configuration management, and operational automation initiatives.
- Partner with Information Security to maintain secure cloud operations.
- Ensure operational compliance with regulatory and internal security requirements.
- Support vulnerability remediation, disaster recovery, backup, business continuity, and operational risk management.
- Partner with FinOps and Finance to optimize cloud operational costs while maintaining service quality.
- Manage operational budgets, vendor relationships, managed service providers, and cloud support agreements.
- Identify opportunities to improve efficiency through automation and process optimization.
- Build, mentor, and develop high-performing cloud operations, SRE, and platform operations teams.
- Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.
- Develop organizational capabilities in cloud operations, reliability engineering, and automation.
Key Metrics of Success
• CloudOps KPIs measured in terms of MTTR, availability, reliability, performance, and outages improve consistently.
• Improved M42 Enterprise Cloud Gross Margin improvement
• AI-driven operational efficiency increases through predictive monitoring, intelligent incident prevention, and automation.
• Employee engagement, talent retention, and leadership effectiveness within the Cloud organization.